![]() It’s important to take responsibility for how we express those emotions and how those expressions impact those around us. In contrast, expressing emotions begins with getting in touch with how we feel. But these are simply unskillful expressions of suppressed negative emotions - expressions that can cause harm to others. In short, people think that strong negative emotions result in venting, which we know to be unproductive. Some people think that strong negative emotions are linked to raised voices, slammed doors, eye-rolling and more. ![]() Still not convinced? Research has found that employees working in cultures of joy and compassion show increased commitment and reduced burnout.Įxpressing Emotions Versus Being Emotional Without this awareness, it is difficult to manage or change those feelings. Thus, it is essential to be aware of your feelings and inner emotions - to connect with those emotions and name them. In contrast, a potential customer who senses excitement and joy from a business’s employees may feel more energized, allowing you to move them further down your sales funnel. And a potential customer sensing negative emotions is less likely to become an actual paying customer. Your employees’ emotions leak out to each other and your customers and potential customers. ![]() The truth is that try as we might, emotions leak out of us. Emotions can spread unconsciously among people in groups, such that when you encounter someone in a bad mood, you may unknowingly begin to feel upset as well. Moreover, positive and negative emotions are contagious. Emotions, particularly negative emotions, can be distracting at best and be debilitating at worst. It can be challenging to leave emotions behind when coming to work - it’s why crying happens in the bathroom when people are expected to smile at their desks.
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